Saturday, February 20, 2010

paper cutter suckiness

i received the stack paper cutter i ordered a while back (and wrote about it here) and was SO excited to get it open & in use. i imagined stacks of perfectly cut paper & book board just waiting to be made into books. i saw images of the blade cutting through 10 sheets of book board like butter. tons of ideas floated around in my head - new books i could make with trimmed, flat edges. and then reality kicked me.

first off, i thought the cutter would come assembled, due to the many reviews i read online. umm NOT! so we (meaning bfff) pieced it together fairly easily, following the rather minimal instruction sheet. then we had to square the measuring piece up to the blade (pain in the ass). so it was square & done & we left it alone for a couple days.

well i realized that some other adjustments needed to be made - measuring piece had to be moved so that it would cut 2" and not 2.5". then the cutting wasn't so good. in fact, it sucked. book board was a huge hassle. i couldn't get enough leverage to cut through the board. bfff adjusted the blade so it was more level. cutting still sucked. the board edges were mangled. the clamp had to be locked down so tight that it left ruts in whatever i was cutting. and even so, the stack still moved. a lot.

fed up with the number of adjustments & the fact that this machine wasn't performing up to my expectations, i called the company and laid it out for them. basically, the rep made it sound like operator error, that i needed to make more adjustments, and finally, he reluctantly gave me a return authorization number. i had ordered a refurbished cutter but they actually sent me a brand new one because they were out of the refurbished ones - not that it mattered. SO disappointing. and frustrating. and irritating because i now have to pay an asinine amount of money to ship this stupid piece of crap back to the company that they WILL NOT REIMBURSE ME FOR.

lesson learned: order from a trusted company, be wary of amazon reviews, and get free shipping.

1 comment:

Brandi said...

I'm sorry to hear about all the problems with this thing. Not fun at all.